Sales FAQs

Our products are offered as part of a toolkit and are not available for sale individually. Many of our clients only need one or a few components, and our toolkits are priced with that in mind.

However, we always try to be flexible so please contact sales@nsoftware.com for assistance in the case of a special situation.

Please visit our online order page located at www.nsoftware.com/order. Find the specific toolkit you are interested in purchasing and click on the corresponding 'Order' link to display pricing, licensing, and part numbers for each toolkit.

A list of components included in each package can be displayed by clicking on the 'Components' tab at the top of each page.

We accept all major credit cards including Visa, MasterCard and American Express. We also accept ACH/Wire and Checks. Please contact our Sales Team at sales@nsoftware.com with any questions.

Please email your Purchase Order to sales@nsoftware.com or fax it to 919-617-0515 and include the following information:

• Bill To information:
  Name, Company, Email, Billing Address, Phone Number, Fax Number
• Ship To information (cannot be a PO Box):
  Name, Company, Email, Shipping Address, Phone Number, Fax Number
• Requestors contact information (if different):
  Name, Company, Email, Address, Phone Number, Fax Number
• A Purchase Order Number that /n software can refer to when we send your Accounts Payable department an invoice for payment.
• Product Part Number & Product Name (this can be located online at www.nsoftware.com/order)
• Quantity Desired
• Product Price (this can be located online at www.nsoftware.com/order or from the Price Quote provided by our Sales Team
• Additional Purchasing Information If you are renewing a subscription or an annual maintenance Contract, please reference the Contract number on the Purchase Order to expedite the order.
• Shipping/handling: All /n software products are delivered electronically. All Purchase Orders received before 4 PM EST will be processed the same day received during normal business hours, Monday-Friday 9 AM to 4 PM EST, excluding holidays.

All payments to /n software are by default due upon receipt. Please contact our Sales Team at sales@nsoftware.com for additional questions regarding payment terms. With a company Purchase Order, we generally offer Net 30 payment terms.

Please remit payment to:
/n software inc.
101 Europa Dr., Suite 150
Chapel Hill, NC 27517, USA

/n software's Federal Tax ID Number is: 56-2040048

Yes, we are in compliance with Section 508.

Our contact information can be found at www.nsoftware.com/company/contact.

For multiple licenses and discount options, please communicate with our Sales Team at sales@nsoftware.com.

/n software works closely with several software resellers through our Value Added Resellers Program. Please check our reseller page located at www.nsoftware.com/order/resellers for more information.

We currently only offer special reseller pricing to resellers who are a part of our Value Added Resellers Program. /n software Value Added Resellers actively market our software to their customers through website and print opportunities. If you are interested in joining our Value Added Reseller Program, please contact resellers@nsoftware.com for more information. Please include information about your company as well as a link to your website if you would like to be considered for this program.

No, we do not offer special government pricing.

All of our products come with free lifetime standard support which is offered via email on a first-come, first-serve basis. Standard level support is available during your evaluation period, as well as after you purchase a license. Just fill out a Support Submission Form and one of our technical support team members will contact you in the order in which your request was received. This form is located at www.nsoftware.com/support/submit. Customers can also search our Online Knowledge Base which includes hundreds of commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use format.

We also offer a Premium Support service. This service provides a prioritized response via phone and/or email between the hours of 9AM-6PM EST. For a more detailed explanation of our support options, please visit: www.nsoftware.com/support.

Yes, absolutely. Our free email support is available to anyone evaluating or working with our products. For information about receiving technical support go to: www.nsoftware.com/support.

You can access our End User Licensing Agreement by going to: www.nsoftware.com/kb/help/. Once you click on the product that you are interested in, you will be taken to the documentation page for that specific product. A Copyright & Licensing link will be displayed on the left.

The Red Carpet Subscription term lasts for (12) months from the date of purchase.

Please visit www.nsoftware.com/subscriptions/#prod-components for a complete list of all products included in the /n software Red Carpet Subscription.

You can upgrade to the /n software Red Carpet Subscription and receive product credit towards the subscription purchase within 30 days of the original purchase, provided that the product is included in the /n software Red Carpet Subscription. Please contact sales@nsoftware.com for additional details.

You can always purchase a new /n software Red Carpet Subscription online at www.nsoftware.com/order.

If you have previously purchased a Red Carpet Subscription, you can renew at any time by paying the renewal rate. Please note that each renewal term will add (12) months to the existing expiration date of that subscription, therefore, renewing a subscription may not be the best option if it has expired for more than 2-3 months.

Yes, you can renew your subscription early and we will add an additional (12) month term to your current subscription term.

No, the /n software Red Carpet Subscription is licensed on a per developer basis. For multiple developers, team, site, and enterprise licensing options, please contact our Sales Team at sales@nsoftware.com for a custom quote.

Each Red Carpet Subscription is licensed to a single developer who can install and use a copy of all software products included in the subscription on any development workstation used exclusively by that registered developer.

The individual products included in the Red Carpet Subscription labeled 'Royalty Free' can be used to build applications that can be deployed on a royalty free basis. For a complete list of the products included in the Red Carpet Subscription and their respective licensing please see: https://www.nsoftware.com/subscriptions/details.

Our standard Red Carpet Subscription includes standard technical support via email. If you are interested in purchasing a subscription with premium support please check our Premium Red Carpet Subscription at: https://www.nsoftware.com/subscriptions/order. The Red Carpet Subscription and Premium Technical Support are both licensed on a per/developer basis.

Yes, you can continue to use the products that you obtained during your subscription term. Please be sure to generate and save all license information for such products because we will be unable to regenerate any license keys after your subscription term expires.

Due to the copyright nature of our software, we do not accept any returns or exchanges after a product has been purchased and activated. However, we offer fully-functional trial versions for all of our products. The trial versions allow you to fully evaluate the software for a 30-day period. We encourage developers to fully evaluate the software prior to purchasing.

Please contact our Licensing Team via email at licensingsales@nsoftware.com to obtain your license information.

In your request, please include the following information:

• Name
• Email address
• Company
• Address
• Phone number
• Name of the product and version number

To expedite your request, please provide as many details concerning the original order as possible, preferably:

• Purchase date
• Name of the person who the license is registered under
• Name of the original credit card holder
• Company that the product was registered to
• Email address(s) provided during the original purchase
• Confirmation number

The /n software Download Archive contains the prior version of each product. For older versions that may not be available in the archive, please contact our Support Team at support@nsoftware.com

Please ensure that the title and version of the software that you are attempting to install matches the one listed on the license key description, as this error normally occurs when the license key does not match the installation file. If problems persist, please email our support team at: support@nsoftware.com. Please include in your email a screenshot of the error that you are receiving to expedite the resolution of your request.

All of our product installations are clearly marked with the full version and build number on the first screen of the installation program. Additionally, all products contain 'About' information which contains the version number. For example, if you are using the IPWorks components, you can click on the About property in your designer to find the product's version number. If you do not have a visual designer, you can check the version number by querying the About property at runtime.

Please visit our Online Knowledge Base. In the search box, please type in "About" and click on the search button. Scan the results to find your product in the list and follow the corresponding link. After following the instructions, please recompile your software. If the problem persists, please fill out the Support Submission Form located at www.nsoftware.com/support/submit.

Please report all problems with the software directly on our Support Submission Form located at www.nsoftware.com/support/submit. If there is a defect in our software, we will provide you with a solution to the problem.

We currently do not provide source code for our products, however, a source code escrow service is available for an additional fee. For more details about source code escrow, please contact our Sales Team at sales@nsoftware.com.

Our fully-functional trial editions allow you to evaluate the software for 30 days.

Please contact our support team through the Support Submission Form located at www.nsoftware.com/support/submit for more information on extending the trial edition of the software.

The credit card transaction will appear on your bill as "N SOFTWARE".

We offer free minor updates and bug fixes for all our products via our download page at: www.nsoftware.com/download. Major upgrades and new versions are available through a current subscription or annual maintenance contract.

For select products, we also provide a one-time free upgrade to customers who have purchased 30 days prior to any major software upgrade of the corresponding product. For additional details, please contact sales@nsoftware.com to find out if you qualify for a free upgrade.

You do not have to purchase an upgrade for your license, although we recommend that you do so in order to gain access to the most current version of the product. Support for previous versions of our software is limited and any bug fixes or improvements will always be implemented in the current version.

Please submit a License Transfer Request or email our Licensing Team at licensing@nsoftware.com. In all instances of a license transfer, you are required to completely uninstall the software from the original machine by running the uninstaller while your machine is connected to the Internet.

Yes. Please visit our Academic Software Licensing page for details about the program.